1. How To Cancel Your Order

If you've ordered something and want to cancel it for whatsoever reasons, please follow the below mentioned steps to cancel your order -

* Open E Jugard App.

* Go to My Orders

* Click on the Cancel Option.

2. Our Cancellation Policy

Your order will be cancelled immediately after you have clicked on the Cancel button

* Orders Pending Dispatch A refund will be processed and remitted to the account from which payment was received from you on the Platform.

* Dispatched Orders Pending Delivery In case your order has already been dispatched, click on the cancel option and the item will be returned to us for a refund (if you have already paid for the product/service)The refund will be process and credited to the account through which payment was received for product. If the delivery partner still contacts you for delivery, kindly refuse to accept it.

* Delivered Orders In case your order has already been delivered, you may return it.

* Note - E Jugard Solutions Pvt Ltd charges no cancellation fees.


1. Introduction

Our Return Policy is very simple and is applicable for all the products purchased on our website at the URL or the mobile optimized Website accessible on any hand-held device (each the “Website”) or its mobile application namely, “E Jugard: B2B Trade Portal” (the “Mobile App”) available on both Android and IOS. Each of the Website or the Mobile Optimized Website or the Mobile App is hereinafter referred as the "Platform".

2. Return Window

You will be able to return/replace/exchange products purchased on the Platform only if you choose to do so within 48 hours i.e. two days of the receipt of the relevant products.

3. How To Return A Product

Place a return request in the “My Orders” page on our Platform. You will get an option to return/replace/exchange your purchased product in accordance with this Policy. In case you are unable to place a returnsuch request on the Platform you may choose to make a request to us by
email at: or call us at 7270872808.

4. Eligibility Criteria For Returns

During pick-up, your product will be inspected by our field partner. Your return/replace/exchange request will only be accepted if the colour/size/description of the product delivered to you does not match the specifications of the products ordered by you or if a wrong/damaged product has been delivered to you. Acceptance of request for return/replacement/exchange will be subject to the satisfaction of our Field Partner who will contact you for verifying the product pursuant to your request.

You need to carefully note the following if you want to return any product purchased on the Platform:

Correct Product - IMEI/Name/Image/Brand/Serial Number/Article Number/Bar Code of the product sought to be returned/replaced/exchanged must match the corresponding specification of the product delivered to you. MRP tag should not have been detached and should be clearly visible.

Complete Product - All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones etc.) freebies and combos (if any) must be present. In case the promised accessories or freebies are not delivered alongwith the product, you’ll will have the option of getting a replacement/refund.

Unused Product - The product must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/laptop/tablet, the device should be formatted and any kind of screen lock must be disabled.

Undamaged Product The product (including its components/parts such as SIM Trays/Charging Port/Headphone Port/Back-Panel etc. and accessories, if any) must be undamaged and without any scratches, dents, holes or tears.

Undamaged Packaging Product's original packaging/box should be undamaged.

5. . General Rules For A Successful Return

In case the product size/colour/description of the product delivered to you varies from the size/colour/description of the product for which you had placed order, E Jugard will arrange to replace ita replacement with a product meeting your ordered specifications. In case a damaged product has been delivered, E Jugard will arrange to obtain a replacement with no extra costs within 15-30 days. In case a wrong product has been delivered and the same is confirmed by our Field Partner then you will be entitled to return the product against refund of the sale consideration. The refund will be processed within 7 days of your request. You will receive the refund in the account through which you had tendered the consideration or by any other mode authorized by the competent statutory/regulatory authority. Refunds for Cash On Deliveries will also be processed through bank transfers to your account.

* In case the seller is unable to process a request for replacement for any reason whatsoever, a refund will be given.

* You will be given a refund in case you have received a damaged/wrong product during open box deliveries. Under this service, at the time of delivery, the delivery executive will open the package in front of you. In case the product is damaged, missing, or different from what is ordered, the delivery executive will take back the product and the cost will be refunded to you.

* If you have ordered furniture, an authorized service personnel will check the product for any product-related issue (free of cost). The faulty/defective part of the furniture will be replaced. Full replacement will be provided only in cases where the service personnel opines that replacement of the faulty/defective part will not resolve the issue

* In case you received a delivery message without the product actually being received by you then you must report the issue within 3 days from the date of delivery confirmation for the seller to investigate and resolve the issue.

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